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Mermaid Basic Training for Associates

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Sales Breakdown

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1. What are some pertinant questions/rebuttles you can ask a customer about when selling them a cleaner.
How often is the pool being used and if so how many people are usually in it? How many months do you want this pools open for if they want until fall "then they need a good cleaner to take care of extra falling debris" What are your needs do you have a far plug and need a 60 foot cable instead of the shorter version? Are you currently using a different way of cleaning if so here are the benefits to our alternative and how it would serve you better. All of the above examples provide valuable information that can help build my credibility towards the customer and give me more info on what cleaner would serve them best...
2. What does F.A.B stand for...
Focused, Ambitious, Brave Functionality, Accuracy, Balance Flexible, Affordable, Beneficial Fast, Adaptive, Bold Feature Advantage Benefit Fast, Agile, Balanced Fresh, Authentic, Bright
3. When asking for the sale what the best way to secure it...
Creating urgency helps highlight the scarcity or limited-time opportunity. For example, you can mention that stock is low or there’s a rush of incoming orders, so prices may increase soon. This encourages the customer to act now, preventing them from delaying the decision. Diving deeper into there issues regarding the sale "What specifically concerns you about this sale? Works best when the excuse seems quite vague or difficult to pin down. When adressing it directly the customer will reveal either the true issue behind not taking action or that they are lying and arent sold on the product Reframe the objection by shifting the customer’s view from expense to investment. For example, with the Polaris AquaLink cleaner, instead of seeing it as a cost, show how it offers a great return on investment. It’s a tool that saves time and effort, making it highly valuable over time. All of the above. Sales is about guiding, not pushing. If a customer outright says no, being overly aggressive can backfire. This training serves as a toolbox, not a one-size-fits-all method. To truly refine your approach, practice with real customers and learn by watching experienced salespeople. Their reactions to objections and unique techniques will help you build your own style. The more you practice, the more natural and effective your sales technique will become.