Pool Opening Service Terms & Conditions
We kindly ask that ALL pets remain indoors while our technicians are on site.
For all visits the technicians must have unobstructed access to the yard upon arrival, if access is not available the service will not be provided and the cost of the visit will be non-refundable, the return visit will be considered an ‘extra’ visit and a minimum trip charge of $95.00(+hst) will apply.
For the opening of the pool, all equipment required for the opening and operation of the pool must be visible and accessible upon arrival. This includes all equipment that was removed when the pool was closed, such as the skimmer basket, skimmer gasket, lights (if removed), return eyeballs/return flange, t-cell / ionizer.
If the pool was closed by Mermaid, the pump basket should have the parts for equipment (in pump).
It is the customer’s responsibility to top up the water after the pool has been opened and prior to any follow-up visits. Once the water has been raised, we ask that customers run their system for a minimum of 48 hours to allow for any chemical(s) to properly circulate and maximize the effectiveness of the chemical treatment. Following this, we recommend taking a water sample to either of our store locations for a free water test and full report detailing what is needed to address any remaining imbalances with water chemistry.
Upon arrival, If the water and/or pool are in poor condition (ex: pools that have turned green, pools that have excessive debris, pools that are excessively cloudy etc.) our technician(s) will advise the customer of the best course of action to address the issue. If the customer is not on site, a member of our staff will reach out to provide the details, a proposed date for the follow-up and any charges that may apply.
If conditions in the yard contradict the information provided at the time of booking, the contractor(s) will attempt to complete the service to the best of his abilities.
Replacement parts and additional chemicals are not quoted as part of the opening and are chargeable only if you selected the option to 'accept additional charges' as part of your order. If the technician notices any deficiencies or problems with your equipment, they will do their best to correct them, however, any issues that cannot be resolved at the opening will be noted by the technician and one of our staff will reach out to you to advise of the cost of any replacement or repairs required and a proposed date for the follow-up visit.
If you did not select the option to accept additional charges, the technician will note any damage(s) or deficiencies and the information will be provided to you and noted on the final invoice. You would then be responsible for requesting additional service to address these issues.
The following is not covered under warranty:
· Damage caused by unforeseen or uncontrollable circumstances (e.g., weather, animals etc.).
· Issues that arise after the opening of the pool that are not a direct result of the opening service.
· Damage caused to the pool or any components that are already in an advanced state of wear.
· Mermaid Pools does not guarantee service carried out by the homeowner or a third party.
· Quotes for service are not a binding agreement, and do not guarantee service.
· These prices are for outdoor residential swimming pools only.
WARRANTY:
We guarantee that no damage will occur to the swimming pool as the result of the service provided. This warranty extends for a period of thirty (30) days after the opening of the pool.
Exclusions:
We do not guarantee damage caused by unforeseen or uncontrollable circumstances, issues that arise after the opening of the pool that are not a direct result of the service provided, or damage caused to the pool or any of its components that are already in an advanced state of wear. Mermaid Pools does not guarantee service carried out by the home owner or a third party.
The information provided in this quote is used as a general guideline.
This quote is not a binding agreement, and it does not guarantee service.
All services are COD. Credit information must be provided at the time of the booking. A 35% deposit is required on all orders 24hrs prior to the contractor being dispatched. No exceptions.
Pool Closing Terms & Conditions
- All quotes are sight unseen. Prices may change due to unforeseen circumstances, improper information, and onsite conditions.
- The cost of all winterizing accessories including, but not limited to anti-freeze, skimmer kits, plugs, water bags, foam rope, etc. are not included in this quote. These accessories are used as necessary at the discretion of the individual technician. Refusal of these accessories will result in the limitation of or voiding of the winterizing warranty.
- All parts for winterizing must be beside the pool and readily available, this includes cover(s), leaf net(s), water bags, foam kit, plugs etc.
- If a cover installation is required, the customer is responsible for ensuring a garden hose and water hook up are available.
- Mermaid Pools can no longer lower salt water pools as per the City of Ottawa By-law.
- If the water is lowered by the customer, it must be lowered at least 2" below the lowest return.
- All filter, pump and heater parts will be placed in pump basket in the pump.
- All parts and equipment that need to be stored indoors will be placed by the customer's back door.
- The information provided in this quote is used as a general guideline. If conditions in the yard contradict the information provided in this quote, then the contractor will attempt to complete the service to the best of his abilities.
- If the contractor arrives onsite, but is prevented from completing the service for any reason extra charges will be applied. For all return visits that are related to the original service a charge of $95.00 + travel will be applied.
- This quote is not a binding agreement and it does not guarantee service.
- These prices are for outdoor residential swimming pools only. For quotes on indoor residential swimming pools, please contact the Pool Service Department. We do not offer services for Commercial swimming pools.
- For safety and privacy reasons we do not store credit cards online, therefore your credit card will be charged at the time of booking online. If additional charges apply beyond the online booking amount due to unknown repair, unknown additional products needed or additional services that are identified once onsite, you will be required to provide your credit card number again for those fees or pay via our online invoice payment system.
WARRANTY:
We guarantee that no damage will occur to the swimming pool as the result of an improper winterizing. This warranty extends for a period of thirty (30) days after the opening of the pool.
EXCLUSIONS:
We do not guarantee damage caused by unforeseen or uncontrollable circumstances, issues that arise after the closing of the pool, issues that arise after the closing of the pool that are not a direct result of the closing of the pool, or damage caused to the pool or any of its components that are already in an advanced state of wear. Mermaid Pools does not guarantee service carried out by the home owner or a third party.
The information provided in this quote is used as a general guideline.
This quote is not a binding agreement, and it does not guarantee service.
All services are COD. Credit information must be provided at the time of the booking. A 35% deposit is required on all orders 24hrs prior to the contractor being dispatched. No exceptions.
Spa Opening Terms & Conditions
We kindly ask that ALL pets remain indoors while our technicians are on site.
24 hours prior to your scheduled service we will contact you and provide a time frame for the appointment.
For all visits the technicians must have unobstructed access to the yard AND spa upon arrival, if access is not available the service will not be provided and the cost of the visit will be non-refundable, the return visit will be considered an ‘extra’ visit and a trip charge of $95.00(+hst) will apply.
Mermaid Pools do not move or lift spas, it is the customer’s responsibility to ensure that the technician has proper access to the spa and its components/equipment prior to their arrival.
If conditions in the yard contradict the information provided at the time of booking, the contractor(s) will attempt to complete the service to the best of his abilities.
Please note:
The spa opening service does not include completely filling the spa and does not include chemicals (outside of those selected at the time of booking) or water balancing. The spa is partially filled (when possible) to ensure proper operation and to inspect for leaks (where visible). Mermaid does not supply water, if necessary they will use the customer hose and water hook up. If additional service is required, a report will be submitted, and a follow-up quote supplied.
We do not guarantee damage caused by unforeseen or uncontrollable circumstances, issues that arise after the opening/closing of the spa that are not a direct result of the opening/closing of the spa, or damage caused to the spa or any of its components that are already in an advanced state of wear. Mermaid pools do not guarantee service carried out by the homeowner or a third party.
Our Responsibilities:
· Partially fill the spa (when possible)
· Reassemble and reinstall all jets, diverters, & accessories
· Reconnect plumbing
· Briefly start the spa to ensure proper operation and to inspect for leaks (where visible)
Customer’s responsibilities:
· Provide access to the yard, all four sides of the spa, and the GFCI
· Provide access to a functional garden hose (within reach of the spa)
· Fill & start the spa
· Ensure proper operation & report any outstanding issues
· Test and balance the water
Warranty:
We guarantee that no damage will occur to the swimming pool as the result of the service provided. This warranty extends for a period of thirty (30) days after the opening of the spa.
Exclusions:
We do not guarantee damage caused by unforeseen or
uncontrollable circumstances, issues that arise after the opening of the spa
that are not a direct result of the opening of the spa, or damage caused to the
spa or any of its components that are already in an advanced state of wear.
Mermaid Pools does not guarantee service carried out by the home owner or a
third party.
The information provided in this quote is used as a general guideline.
This quote is not a binding agreement, and it does not guarantee service.
All services are COD. Credit information must be provided at the time of the booking. A 35% deposit is required on all orders 24hrs prior to the contractor being dispatched. No exceptions.
These prices are for outdoor residential spas only. We do not offer services for Commercial spas.
Spa Closing Terms & Conditions
We kindly ask that ALL pets remain indoors while our technicians are on site.
24 hours prior to your scheduled service we will contact you and provide a time frame for the appointment.
For all visits the technicians must have unobstructed access to the yard AND spa upon arrival, if access is not available the service will not be provided and the cost of the visit will be non-refundable, the return visit will be considered an ‘extra’ visit and a trip charge of $119.95(+hst) will apply.
Mermaid Pools do not move or lift spas, it is the customer’s responsibility to ensure that the technician has proper access to the spa and its components/equipment prior to their arrival.
If conditions in the yard contradict the information provided at the time of booking, the contractor(s) will attempt to complete the service to the best of his abilities.
Please Note:
The City of Ottawa's sewer use by-law restricts the pumping of salt water. Water must meet strict water quality guidelines (including 0 ppm salt) and cannot be discharged into most City water systems*. For this reason, Mermaid Pools must drain the spa water on your property ONLY. No exceptions.
*guidelines are available upon request
Our Responsibilities:
· Drain the spa.
· Remove all water from the pipes.
· Dismantle equipment & protect from freezing (if access permits).
· Utilize anti-freeze to protect pipes.
Customer's Responsibilities:
· Resolve all outstanding maintenance issues and necessary repairs.
· Provide access to the yard, all for sides of the spa, and the GFCI.
· Provide a live electrical outlet (within 10ft of pool equipment).
· Cover the spa with ¾” plywood for support. OR Keep cover clear of snow and ice daily.
· Cover the spa with a water proof winter tarp (such as the Protecta Spa Cover).
Warranty:
We guarantee that no damage will occur to the spa as the result of an improper winterizing. This warranty extends for a period of thirty (30) days after the opening of the spa.
Exclusions:
We do not guarantee damage caused by unforeseen or uncontrollable circumstances, issues that arise after the closing of the spa that are not a direct result of the closing of the spa, or damage caused to the spa or any of its components that are already in an advanced state of wear. Mermaid Pools does not guarantee service carried out by the home owner or a third party.
The information provided in this quote is used as a general guideline.
This quote is not a binding agreement, and it does not guarantee service.
All services are COD. Credit information must be provided at the time of the booking. A 35% deposit is required on all orders 24hrs prior to the contractor being dispatched. No exceptions.
These prices are for outdoor residential spas only. We do not offer services for Commercial spas.