WARRANTY:

We guarantee that no damage will occur to the swimming pool as the result of an improper winterizing. This warranty extends for a period of thirty (30) days after the opening of the pool the following season or one (1) season in general.

EXCLUSIONS:

We do not guarantee damage caused by unforeseen or uncontrollable circumstances, issues that arise after the closing of the pool, issues that arise after the closing of the pool that are not a direct result of the closing of the pool, or damage caused to the pool or any of its components that are already in an advanced state of wear. Mermaid Pools does not guarantee service carried out by the home owner or a third party.

1. All quotes are sight unseen. Prices may change due to unforeseen circumstances, improper information, and onsite conditions.
2. The cost of all winterizing accessories including, but not limited to anti-freeze, skimmer kits, plugs, water bags, foam rope, etc. are not included in this quote. These accessories are used as necessary at the discretion of the individual technician. Refusal of these accessories will result in the limitation of or voiding of the winterizing warranty.
3. All parts for winterizing must be beside the pool and readily available, this includes cover(s), leaf net(s), water bags, foam kit, plugs etc.
4. If a cover installation is required, the customer is responsible for ensuring a garden hose and water hook up are available.
5. Mermaid Pools can no longer lower salt water pools as per the City of Ottawa By-law.
6. If the water is lowered by the customer, it must be lowered at least 2" below the lowest return.
7. All filter, pump and heater parts will be placed in pump basket in the pump.
8. All parts and equipment that need to be stored indoors will be placed by the customer's back door.
9. The information provided in this quote is used as a general guideline. If conditions in the yard contradict the information provided in this quote, then the contractor will attempt to complete the service to the best of his abilities. 
10. If the contractor arrives onsite, but is prevented from completing the service for any reason extra charges will be applied. For all return visits that are related to the original service a charge of $95.00 + travel will be applied.
11. This quote is not a binding agreement and it does not guarantee service.
12. These prices are for outdoor residential swimming pools only. For quotes on indoor residential swimming pools, please contact the Pool Service Department. We do not offer services for Commercial swimming pools.
13. For safety and privacy reasons we do not store credit cards online, therefore your credit card will be charged at the time of booking online. If additional charges apply beyond the online booking amount due to unknown repair, unknown additional products needed or additional services that are identified once onsite, you will be required to provide your credit card number again for those fees or pay via our online invoice payment system.